Effective Date: August 20, 2020
Thanks for visiting A.J.’s Louisville Towing Service www. louisville-towing.com A.J.’s Louisville Towing Service www.louisville-towing.com (“A.J.’s Louisville Towing Service(www.louisville-towing.com),” “we,” “us” or “our”) respects your privacy. We believe in transparency, no surprises regarding your personal information. That’s why we’ve set out here what personal information we collect, what we do with it, and your choices and rights.
If you are in California, the “California Residents” section below provides additional information by the CCPA.
1. Some key terms
If you are a User, see our Data Processing Addendum learn more about how we process User Content or other personal information on your instructions or with your permission. In addition, please see Section 3.7 of our Terms of Service to learn more about how we act as a “Service Provider” if you are a “Business” under the CCPA concerning data of your “Consumers” (as defined under the CCPA), which meets the definition of “Personal Information” under the CCPA.
3. Personal information we collect
We collect various personal information regarding you or your device. Includes the following:
Information you provide to create an Account, specifically email address, first name, and last name. If you sign up for Paid Services, we receive a portion of your payment information from our payment processor (such as the last four digits, the country of issuance, and the expiration date of the payment card), and we ask you to select your jurisdiction.
Your marketing preferences.
The emails and other communications you send us or otherwise contribute, such as customer support inquiries or posts to Our customer message boards or forums. Please be aware that information on public parts of our sites is available to others.
Information you share with us in connection with surveys, contests, or promotions.
Information from your use of the Services or Users’ sites. This includes I.P. addresses, preferences, web pages you visited before coming to our or our Users’ sites, information about your browser, network, or device (such as browser type and version, operating system, internet service provider, preference settings, unique device I.D.s and language, and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
Information we get from our partners to support our marketing initiatives, improve our Services, and better monitor, manage and measure our ad campaigns, such as details about when a partner of ours shows you one of our ads on or via its advertising platform.
Other information you submit to us directly or through Third Party Services if you use a Third-Party Service to create an Account (based on your privacy settings with such Third Party Service).
4. How we collect personal information
We obtain personal information from various sources. We do this in three main ways:
You provide some of it directly (by registering for an Account).
We record some of it automatically when you use our Services or Users’ sites (including technologies like cookies).
We receive some of it from third parties (like when you register for an account using a Third-Party Service or when you make payments to us using our payment processor or via a mobile app store).
We’ve described this in more detail below.
a. Personal information you provide
When you use our Services, we collect information from you in several ways. For instance, we ask you to provide your name and email address to register and manage your account. We also maintain your marketing preferences and the emails and other communications you send us or otherwise contribute, such as customer support inquiries or posts to Our customer message boards or forums. You might also provide us with information in other ways, including responding to surveys, submitting a form, or participating in contests or similar promotions.
Sometimes we require you to provide us with information for contractual or legal reasons. For example: (i) when you register or transfer a domain name through the Services, to comply with ICANN, registry, ccTLD, or registrar policies, we collect your domain registration information; or (ii) we may ask you to select your jurisdiction when you sign up for Paid Services to determine if, and how much, the tax we need to collect from you. We’ll generally tell you when information is required and the consequences of failing to provide it. Suppose you do not provide personal information when requested. In that case, you may not be able to use our Services if that information is necessary to provide you with the service or if we are legally required to collect it.
b. Personal information obtained from your use of our Services
When you use our Services, we collect information about your activity on and interaction with the Services, such as your I.P. address(es), your device and browser type, the web page you visited before coming to our sites, what pages on our sites you visit and for how long and identifiers associated with your devices. In addition, we may collect your location information in our mobile apps if you’ve permitted us through your device settings.
If you are an End User of our Users’ sites, we also get information about your interactions with their sites. However, we use this in anonymous, aggregated, or pseudonymized form, not focusing on you individually. We use this data to evaluate, provide, protect or improve our Services (including developing new products and services).
c. Personal information obtained from other sources
Use a Third-Party Service (such as Google) to register for an Account. The Third-Party Service may provide us with your Third-Party Service account information on your behalf, such as your name and email address (we don’t collect or store passwords you use to access Third Party Services). Your privacy settings on the Third-Party Service typically control what they share with us. Make sure you are comfortable with what they share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on the Third-Party Service.
5. How we use your personal information
We use the personal information we obtain about you for the following purposes:
Provision of the Services. Create and manage your Account, provide and personalize our Services, register or transfer your domain names, process payments and respond to your inquiries.
I am communicating with you. Communicate with you, including sending you emails about your transactions and Service-related announcements.
Surveys and contests. Administer surveys, games, and other promotions.
Promotion. Promote our Services and send you tailored marketing communications about products, services, offers, programs, and publicity of A.J.’s Louisville Towing Service www. louisville-towing. Comand our partners and measure the success of those campaigns. For example, we may send other marketing communications to you based on your subscription plan or what we think may interest you based on additional information we hold about you.
Advertising. Analyze your interactions with our Services and third parties’ online services to tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Services to you on a social media site if you already signed up for Paid Services or we may choose to serve you a particular advertisement based on your subscription plan or what we think may interest you based on other information we hold about you.
We are improving our Services. Analyze and learn about how the Services are accessed and used, evaluate and improve our Services (including by developing new products and services and managing our communications) and monitor and measure the effectiveness of our advertising. We usually do this based on anonymous, pseudonymized, or aggregated information that does not focus on you individually. For example, if we learn that most Users of Paid Services use a particular integration or feature, we might wish to expand on that integration or quality.
Security. Ensure the safety and integrity of our Services.
Third-party relationships. Manage our vendor and partner relationships.
Enforcement. Enforce our Terms of Service and other legal terms and policies.
Protection. Protect our and others’ interests, rights, and property (e.g., to protect our Users from abuse).
She is complying with the law. Comply with applicable legal requirements, such as tax and other government regulations, industry standards, contracts, and law enforcement requests.
We process your personal information for the above purposes when:
Consent. You have consented to use your personal information in a particular way. When you consent, you can change your mind at any time.
Performance of a contract. We need your personal information to provide you with services and products requested by you or respond to your inquiries. In other words, we can perform our contract with you or take steps at your request before entering into one. For example, we need your email address so you can sign in to your A.J.’s Louisville Towing Servicewww.louisville-towing.com account.
Legal obligation. We have a legal obligation to use your personal information to comply with applicable tax and other government regulations or comply with a court order or binding law enforcement request.
Legitimate interests. We have a legitimate interest in using your personal information. In particular, we have a legitimate interest in the following cases:
To operate the A.J.’s Louisville Towing Servicewww.louisville-towing.com business and provide you with tailored advertising and communications to develop and promote our business.
To analyze and improve our Services’ safety and security, we do this as it is necessary to pursue our legitimate interests in ensuring A.J.’s Louisville Towing Service www. louisville-towing.com is secure by implementing and enhancing security measures and protections and protecting against fraud, spam, and abuse.
To provide and improve the Services, including any personalized services – we do this as it is necessary to pursue our legitimate interests of providing an innovative and tailored offering to our Users on a sustained basis.
To share your personal information with other A.J.’s Louisville Towing Servicewww.louisville-towing.com group companies that help us provide and improve the Services.
To comply with a court order or binding law enforcement request.
To anonymize and subsequently use anonymized information.
I am protecting you and others. To protect your vital interests or those of others.
Others’ legitimate interests. Where necessary for a third party’s legitimate interests, such as our partners who have a legitimate interest in delivering tailored advertising to you and monitoring and measuring its effectiveness or our Users who have a legitimate interest in having their sites function correctly and securely and analyzing the usage of their sites so they can understand trends and improve their services.
6. How we share your personal information
We share personal information in the following ways:
Affiliates. We share personal information with our affiliates when it is reasonably necessary or desirable, such as to help provide services to you or analyze and improve the services they or we deliver.
Users. We share data regarding usage by End Users of their sites with our users. For example, we provide a User with information about what web page the End User visited before coming to their site and how they interacted with their site. This is so Users can analyze the usage of their sites and improve their services.
Domain registration partners. If required to comply with ICANN, registry, ccTLD, or registrar policies, we share your domain registration information with such domain registration partners.
Business partners. We may share personal information with business partners. For example, we may share your personal information when our Services are integrated with their Third-Party Services, but only when you have been informed or would otherwise expect such sharing.
Third-Party Plugins and Social Networks. We may share personal information with website plugins, social media platforms, or similar Third-Party Services to improve your experience, at your direction, or when you intentionally interact with the plugin. For example, when you use a Third-Party Service to create or log in to your Account, we may share your personal information with that Third Party Service.
Service providers. We share personal information with our service providers that perform services on our behalf. For example, we may use third parties to help us provide customer support, manage our advertisements on other sites, send marketing and other communications on our behalf or assist with data storage.
Process payments. We transmit your personal information via an encrypted connection to our payment processor.
Following the law or protecting rights and interests. We disclose your personal information if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property, or interests (such as enforcing our Terms of Service) or prevent fraud or abuse of A.J.’s Louisville Towing Service www. louisville-towing. Compare our Users or End Users. In particular, we may disclose your personal information in response to lawful requests by public authorities, such as to meet national security or law enforcement requirements.
Advertising. We share personal information with third parties to provide you with tailored advertising and measure and monitor its effectiveness. For example, we may share your pseudonymized email address with a third-party social media platform on which we advertise to avoid serving A.J.’s Louisville Towing Service www.louisville-towing.comes to people who already use A.J.’s Louisville Towing Service(www.louisville-towing.com).
Business transfers. Suppose we’re involved in a reorganization, merger, acquisition, or sale of some or all of our assets. In that case, your personal information may be transferred as part of that deal or the negotiation of contemplated contracts.
7. Your rights and choices
Where applicable, the law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.
You can access, update, change, or delete personal information (or that of your End Users) either directly in your Account or by contacting us at (www.louisville-towing.com).com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us via your Account or at the same email address. Please note that we may need to verify your identity in connection with your requests, and such a verification process may, if you do not have access to your Account, require you to provide us with additional information (e.g., government identification). Even if you have access to your Account, we may request additional information if we believe it’s necessary to verify your identity. If we cannot verify your identity or request, we may not fulfill your request according to applicable law.
You can also elect not to receive marketing communications by changing your preferences in your Account or by following the unsubscribe instructions in such communications.
Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you ask us to delete it. We will also retain personal data to comply with the law, protect our and others’ rights, resolve disputes, or enforce our legal terms or policies to the extent permitted under applicable law.
You may have the right to restrict or object to your personal information processing or exercise a right to data portability under applicable law. You also may have the right to complain about a competent supervisory authority, subject to applicable law. If you are subject to E.U. data protection laws, we suggest you lodge any such complaints with our lead supervisory authority:
Irish Data Protection Commissioner
Office of the Data Protection Commissioner
Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland
Phone +353 57 868 4757
Fax: +353 57 868 4757
Additionally, if we rely on consent to process your personal information, you have the right to withdraw it at any time and free of charge. This will not affect the lawfulness of the processing before your consent withdrawal when you do so.
If you are an End User of one of our User’s sites, you should contact them to exercise your rights concerning any information they hold about you.
8. How we protect your personal information
While no service is completely secure, we have a security team dedicated to keeping personal information safe. We maintain administrative, technical, and physical safeguards intended to protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other illegal form of processing, of the personal information in our possession. In addition, we employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it), and testing for and protecting against network vulnerabilities.
9. How we retain your personal information
The precise periods for keeping your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made concerning an agreement or other matter, whether the personal information has been aggregated, or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your Account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread.
As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires or cancel all Paid Services. Instead, we keep your data for a reasonable period, so it will be there for you if you come back.
Please note that we collect and maintain aggregated, anonymized, or de-personalized information that we may retain indefinitely in providing the Services.
10. Data transfers
Personal information that you submit through the Services may be transferred to countries other than where you live, such as, for example, to our servers in the U.S. We also store personal information locally on the devices you use to access the Services.
Your personal information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information.
We rely upon several means to transfer personal information, subject to the European General Data Protection Regulation (“GDPR”) by Chapter V of the GDPR. These include:
Standard data protection clauses. By Article 46 of the GDPR, we transfer personal information to recipients who have entered into the European Commission approved contract to transfer personal data outside the European Economic Area.
Other means. We may, by Articles 45 and 46 of the GDPR, transfer personal information to recipients that are in a country the European Commission or a European data protection supervisory authority has confirmed, by decision, offers an adequate level of data protection, under an approved certification mechanism or code of conduct, together with binding, enforceable commitments from the recipient to apply the appropriate safeguards, including as regards data subjects’ rights, or to processors which have committed to comply with binding corporate rules.
You can find out more information about these transfer mechanisms here, or you can request a copy from us.
11. Privacy Shield
While A.J.’s Louisville Towing Servicewww.louisville-towing.com longer relies upon the EU-U.S. or Swiss-U.S, Privacy Shield Frameworks (each individually and jointly, the “Privacy Shield”) to provide a legal basis for transfers to the U.S., A.J.’s Louisville Towing Service(www.louisville-towing.com), Inc. has certified its compliance to the Privacy Shield, which continues to apply.
A.J.’s Louisville Towing Service, www. louisville-towing.com, is committed to treating personal information received from the European Economic Area, Switzerland, and the United Kingdom under the Privacy Shield by the applicable Principles. You can find our certification here, and you can learn more about the Privacy Shield and Principles by visiting https://www.privacyshield.gov/.
If you have a question or complaint you believe within our Privacy Shield certification scope, please contact us first. We are curbing LLC.com or using the contact details in the “How to contact us” section below. We’ll respond within 45 days.
JAMS is the independent organization responsible for reviewing and resolving our Privacy Shield compliance complaints about any complaints that we can’t resolve directly. You can contact JAMS free of charge at https://www.jamsadr.com/eu-us-privacy-shield. JAMS is an alternative dispute resolution provider based in the U.S.
If JAMS doesn’t address your concern, you may be entitled to binding arbitration under the Privacy Shield Principles. For purposes of enforcing compliance with the Privacy Shield, AJ’s Louisville Towing Service(www.louisville-towing.com), Inc. is subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission.
Nothing in Privacy Shield affects your rights as a data subject under any European Commission-approved standard data protection clauses we use for transfers to the U.S.
12. End Users’ personal information
Our customers have created a site using A.J.’s Louisville Towing Service www. louisville-towing. Compare responsible for what they do with the personal information they collect, directly or through A.J.’s Louisville Towing Service(www.louisville-towing.com), about their End Users. This Section 12 is directed to such customers.
a. Your relationship with End Users
You’re solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using A.J.’s Louisville Towing Servicewww.louisville-towing.com functionality or cookies or similar technologies.
You must publish your privacy and cookie policies and comply with them.
We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or use A.J.’s Louisville Towing Servicewww.louisville-towing.com functionality or cookies or similar technologies). Therefore, we won’t provide you with any legal advice regarding such matters.
b. End User payment information
Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account by such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.
13. California Residents
This Section 13 is only applicable to you if you are a resident of the state of California in the U.S. (“California Residents”) and only applies to personal information for which A.J.’s Louisville Towing Service www.louisville-towing.com is a “Business” (as defined in the CCPA), but does not apply to the personal information we collect from you in the course of our provision of services to you where you are an employee, owner, director, officer or contractor of a company, partnership, sole proprietorship, non-profit or government agency. It applies to the personal information we collect from California Residents on or through our Services and other means (such as information collected offline or in-person). Concerning personal data for which you are a “Business” and A.J.’s Louisville Towing Service www.louisville-towing.com is a “Service Provider,” please see Section 3.7 of our Terms of Service.
a. Categories, business and commercial purposes, sources, and third parties
California law requires us to disclose certain information regarding the personal information we collect. The following is a list of all categories of personal data that A.J.’s Louisville Towing Service
Identifiers, such as your name and email address.
Commercial information, such as transaction data.
Financial data, such as partial payment information, we receive from our payment processor.
Internet or other network or device activity, such as browsing history.
Location information, such as general information inferred from an I.P. address.
Sensory information, such as recordings of support calls.
Other information that identifies or can be reasonably associated with you.
We collect personal information directly from you (either directly or through a Third-Party Service), automatically through your use of the services, and from third parties such as business partners, service providers, and payment processors.
We collect personal information for the following business purposes:
- Providing the Services (including without limitation maintaining your Account, processing, and fulfilling orders, and administering surveys and contests)
- Providing customer support for the Services
- Operating the Services (including without limitation managing third party relationships and enabling usage of our service providers)
- Communicating with you
- Customizing the Services
- Securing and protecting the Services (including without limitation auditing the Services, bug and fraud detection, debugging and repair of errors, and the detection, protection, and prosecution of security incidents or illegal activity)
- Enforcing our terms and policies
- Complying with the law
- Verifying your identity
- Other business purposes about which we may notify you from time to time
We collect personal information for uses that advance our commercial or economic interests, such as
- promoting surveys and contests,
- promoting and advertising the Services,
- customizing the Services,
- improving our Services,
- communicating with you about relevant offers from third parties, and
- other commercial purposes about which we may notify you from time to time.
b. Your requests
Subject to certain exceptions and restrictions, the CCPA provides California Residents the right to submit requests to a business that has collected their personal information: (i) to provide them with access to the specific pieces and categories of personal information collected by the business about such California Resident, the categories of sources for such information, the business or commercial purposes for collecting such information, and the categories of third parties with which such information was shared; and (ii) to delete such personal information (each, a “California Request”). We need certain types of information to provide our Services to you. If you ask us to delete some or all of your information, you may no longer be able to access or use the Services.
If you are a California resident, please follow the instructions in the “Your rights and choices” section above to submit California Requests. Please make sure you note that you are a California Resident when you do so. California Residents may designate an authorized agent to make California Requests on their behalf. To select an authorized agent to make a California Request on your behalf, you or your agent must provide proof that you have authorized the agent to act on your behalf, such as written authorization signed by you allowing that agent to work on your behalf. We reserve the right to request additional information from you and individuals purporting to be licensed agents, such as when we suspect fraud.
c. Do not sell my personal information
California residents may opt-out of the “sale” of their personal information. However, the CCPA broadly defines “sale” in a way that may include allowing third parties to receive specific information such as cookie identifiers, I.P. addresses, and browsing behavior to add to a profile about your device, browser, or you. Such profiles may enable the delivery of interest-based advertising by such third parties within their platform or on other sites.
Depending on how you use the Services, we may share the following categories of information for such interest-based advertising, which may be considered a sale (as defined by the CCPA):
- identification and demographics
- device information and identifiers, such as I.P. address and unique advertising identifiers and cookies
- connection and usage information, such as browsing history or app usage
- inference data
If you would like to opt-out of A.J.’s Louisville Towing Service (www.louisville-towing.com) ‘s use of your information for such purposes (to the extent this is considered a sale), you may do so within the Services.
d. We do not discriminate against you
You also have the right not to be discriminated against (as provided in applicable law) for exercising certain of your rights. A.J.’s Louisville Towing Service www.louisville-towing.com does not discriminate against California Residents for exercising their rights.
15. Who is A.J.’s Louisville Towing Service(www.louisville-towing.com)?
When we say “A.J.’s Louisville Towing Service(www.louisville-towing.com)” (or “we,” “us” or “our”), we mean: (a) A.J.’s Louisville Towing Service(www.louisville-towing.com), Inc.
If you are a resident of or have your principal place of business in the United States of America or any of its territories or possessions (the “U.S.”); or (b) A.J.’s Louisville Towing Service www. louisville-towing.com Ireland Limited, in any other case.
If your residence or principal place of business changes, the A.J.’s Louisville Towing Service www.louisville-towing.commentary that controls your personal information will be determined by your new residence or principal place of business from the date it changes.
16. How to contact us
If you are a resident of or have your principal place of business in the U.S.:
A.J.’s Louisville Towing Service(www.louisville-towing.com), Inc.
Attention: Legal – Privacy
257 Edna Lee Ln, Shepherdsville, KY 40165